C24 Club Refund Policy

We aim to provide clear guidelines around payments and refunds for any paid services or features offered on C24 Club. By purchasing any of our services, you agree to the following terms.

1. General Refund Policy

• Refunds will generally not be issued once a service has been provided or a digital good has been delivered. This includes, but is not limited to, ad points, promotional services, or any other digital goods or services offered on C24 Club.

2. Conditions for Refunds

Refunds may only be considered under the following circumstances:

• Technical issues: If a user has purchased a paid service and encounters a technical issue that prevents them from using the service, and the issue is determined to be on C24 Club’s side (e.g., platform malfunction), a partial or full refund may be issued. The user must report the issue within 3 days of purchasing the service.
• Duplicate payments: If a user is accidentally charged twice for the same service, a full refund for the duplicate payment will be issued after verification.
• Non-delivery of service: If a paid service (such as a promotion or ad points) has not been delivered within the agreed-upon timeframe, the user may request a refund, subject to review.

3. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

• Change of mind: Once a payment is made and the service is delivered, we do not provide refunds if you change your mind or decide you no longer want the service.
• User negligence: If a user fails to use a purchased service within the available period or violates the platform’s Terms & Conditions, no refunds will be granted.
• Misuse of services: Refunds will not be provided in cases where users misuse or abuse the paid services in a way that violates C24 Club’s policies.

4. Requesting a Refund

• To request a refund, please contact our support team at [email protected] with the following details:
  • Your account information.
  • Details of the service purchased.
  • The reason for your refund request.
• Refund requests will be reviewed within 7 business days of receiving the request, and you will be notified of the decision.

5. Refund Processing

• If a refund is approved, it will be processed through the original payment method used at the time of purchase.
• Refunds may take up to 10 business days to appear in your account, depending on your bank or payment provider.

6. C24Club VIP Ban & Refund Policy

1. No Refund for Violations
   • If a VIP user is banned due to breaking community guidelines, engaging in fraud, harassment, or other serious violations, no refund will be issued.
2. Prorated Refund for Non-Violators
   • If a VIP user is banned due to an error or a non-violation-related issue, they may be eligible for a prorated refund based on the remaining membership period.
3. Appeal Process
   • Users can submit an appeal within 7 days at [email protected], **** if they believe their ban was unjustified. If their appeal is successful, their VIP status may be reinstated or refunded.

7. Contact Information

For any questions or concerns regarding our Refund Policy, you can contact us at [email protected].